Remote service across the US / Onsite service for SF Bay Area, Sacramento, and the Stockton Valley
Professional Technical Support & Solution Provider
IT Pro Source has been providing customized outsourced IT services & solutions since 2001. We create information technology solutions and services for small to medium sized businesses that are affordable and effective. Our outsourced IT services are comprehensive - giving you peace of mind knowing your networks are properly maintained, secured, and help desk support is quickly available.
The different outsourced IT services we offer include:
- Contract IT Services
- On-Call Services
- Maintenance
- Monitoring
- Proactive Cybersecurity Measures
- Data Cabling Projects
- Complete Security Suite Solutions
- Cloud VoiP/Phone System Solutions
- High-Speed Internet Connections and ALWAYS ON Solutions
- Cloud Migration Services
- Special Project Programs
Our experienced, trained technicians are adept at installing, troubleshooting, and upgrading the best in modern technology. We'll clearly keep you updated on the details of our work as good communication and teamwork with exceptional results is our priority.
Fast IT Service With Predictable Response Times - IT Service The IT Pro Source Way
We Take The Guesswork Out of IT Response Times - Know Before You Call
Your IT infrastructure is a critical part of your organization. Being able to count on fast IT service when you need it is important. When you encounter an IT issue whether large or small, you should know ahead of time how quickly your IT support is going to start working to resolve the problem. For some issues waiting a day or two might be perfectly acceptable, but for others waiting that long could be disastrous.
At IT Pro Source, we use a unique ticketing system that allows our clients to set the priority level of their issue and based upon that level to know how quickly their problem will be addressed. This is one of the reasons our clients love working with us. You can decide the response time you need for your issue, instead of letting your IT company decide when they will get around to addressing your issue. If you need fast IT service, you can count on IT Pro Source to deliver it.
Typical Response Times (response times, not resolved times, see Terms & Conditions)
| Priority # | Priority | Description | Reported within Service Hours | Reports outside Service Hours |
|---|---|---|---|---|
| 1 | Urgent | Absolutely Urgent! Most or all users down, and most or all your systems affected, more than 80% of company is down. IT Support - drop everything and help us as soon as possible regardless of time or day or costs. | Immediately | 1-2 hours |
| 2 | High | Urgent request. My work is 100% interrupted and I cannot do anything without IT Support. May or may not affect more than just me, but I do need help very soon. Normal business hours preferred but may approve work outside of normal hours if needed to resolve issue quickly. | 1-2 hours | 1-2 hours |
| 3 | Medium | Standard IT support request. I have an issue, but most things are working fine, and I probably can find a work around for now. Please add me to your IT Support list, and it can wait for normal business hours. | 4-8 hours | Next business day |
| 4 | Low | Informative or minor issue. Something happened, wanted IT Support to know about it, but seems fine now. IT Support can get to it whenever they can, during normal business hours. | 1-2 business days | 2-5 business days |
If you are looking fast IT service with
predictable support times or are struggling with unpredictable or excessive support times from your current IT provider, please use one of the links below to connect with us. You will find working with IT Pro Source a refreshing experience!
IT Pro Source's Contract IT Services - The Simple Solution For IT Support
Contract IT services (called Managed Care Plans) are for companies who want to outsource all or most of their IT needs. These plans are popular with companies that have no internal IT support or with limited internal support. They are also popular with companies wanting to free up their internal IT personnel from the day-to-day IT support, allowing them to focus on projects, infrastructure, and higher-level issues.
With our contract IT services, there is a monthly charge based upon the number of users, devices, and type of devices. IT Pro Source offers two different plans – The Essentials and The Complete. The primary different between these plans is The Complete plan includes onsite visits whereas The Essentials plan does not. Most issues we encounter are able to be resolved remotely so The Essentials plan is our most popular. However, for companies looking for consistency in their IT expense, The Complete plan is the best option.
Here is a list of the benefits included in our contract IT services plans:
- 24x7x365 monitoring, notification, and protection of your critical servers, primary workstations, secondary devices, and network devices
- 8x5 pro-active remediation on critical system alerts
- 8x5 remote end user, server, and network support (help desk). After hours support available for extra charge
- Support available via phone, email, chat, and remote desktop
- 8x5 onsite support (The Complete plan)
- Support tickets can be generated via phone, email, chat, or website
- Priority response times
- Anti-virus, Patch Management, Spam Protection, and Email URL Protection
- IT Management Agent for each Windows device
- 1 Tb Local and Cloud backup (2Tb for The Complete plan). Higher capacities available for additional charge
- Reduced hourly rates for projects, after hours’ support, and onsite visits
- Accrual of CIO hours
- No travel charges to primary location
Our contract IT services price sheet for both plans is available upon request with no phone call required. You can use the link to request our price sheet. PLEASE KEEP IN MIND OUR PRICE SHEET IS AN ESTIMATE OF OUR CHARGES. We do offer discounts not shown on the price sheet. We also offer a price match guarantee (we don’t want to let a few dollars keep you from enjoying our outstanding service!) Please call us to discuss the price match guarantee details.
IT Pro Source - Your Outsourced IT Service Provider
On Call Program and Ala Carte Service Offerings
On Call Program
As a premier outsourced IT service provider, IT Pro Source offers our On Call program which is a great option for companies looking for additional IT support on an irregular schedule and/or without a monthly commitment. There is no monthly fee associated with this plan – it is a “pay as you go” service. Remote and onsite support are both offered under this program and the services we provide run the gambit of IT related activities from daily tech support to cloud migration and up thru large infrastructure projects. Whatever the IT need, IT Pro Source can supply the knowledge and labor.
We also offer discounts for clients who pre-purchase block hours. The larger the amount of hours purchased the larger the discount. The block hours never expire. Companies purchasing block hours are also given a discounted hourly rate for after-hours emergency and planned project work.
Ala Carte Services
Our outsourced IT service provider solutions are a one stop shop for all or your IT related needs. Our contract IT service plans (called managed care plans or MCP for short) include many of the more popular services like IT Agent (monitoring and notification software), Anti-Virus, Spam filter, URL defense, Patch management, and local/cloud back up. For clients not on a MCP, we offer these services and many more that can be purchased individually. Here is a list of our more common Ala Carte offerings:
- IT Agent Tool (Server, Workstation, Laptop, Network Device e.g. Printer)
- Managed Patch (Server, Workstation, Laptop)
- Email Service
- Email Spam / Anti-Virus / Continuity
- High Speed Internet (including our Always Connected Solutions)
- Managed Anti-Virus
- Blacklist Monitoring
- Cloud Backup
- Total Backup and Disaster Recovery System
- Employee Micro Training Programs (Scam and phishing prevention)
- Managed Firewall
- VPN Services
- Website Hosting and Design
- Domain Name and DNS Management
For more information about our outsourced IT service provider solutions including pricing, please use the link below which will take you to our services inquiry form. You can check the boxes of interest or just complete the form and we will touch base with you to discuss how we can assist you.
Local & Cloud Based IT Disaster Recovery Solutions
Careful planning for the safety of your data is an important part of running your business. Fire, natural disaster, burglary, or other events can result in catastrophic data loss - disrupting your business and impacting both employees and customers. Having a system for securely backing up and restoring your data is critical for any business.
When considering IT disaster recovery solutions, here are some key points to keep in mind. How up to date is the backed-up data? A good system will ensure the data is continually being backed up allowing for full recovery in the event of a loss. Where is the backed-up data being stored? Storing the data on a local device is convenient and allows for quick recovery but makes it vulnerable. How quickly can the data be restored? Waiting days or weeks to recover the data can be devastating to your business. Is the backup system being checked on a regular basis? Ensuring the system is functioning properly is critical.
IT Pro Source offers customized IT disaster recovery solutions that continually back up your data, include both onsite and cloud storage, and allow for quick recovery in event of a loss. Our state-of-the-art backup system ensures that incremental file changes are saved, and your data backup is always up to date. The data has redundant storage on a local and cloud-based device. Recovery of files is fast and simple, and older versions of files can be recovered as well.
We offer a fully managed data backup and restoration solution with centralized management and monitoring. As part of that monitoring, we review your back up solution daily to ensure it is working properly. So, while our team manages and monitors your data, you can keep your focus on your essential day-to-day business needs. If the need ever arises, you will have quick access to file recovery and restoration. We'll can also help you with planning for emergency power solutions to minimize any interruptions to your customers.
Our team of friendly, knowledgeable techs stand ready to assist with your IT disaster recovery solution needs. Whether you are looking for a new system, want to overhaul an old one, want to have your current system reviewed, or just need some advice, please use one of the links below to connect with us.
Cloud Migration Specialists
If you are not already using cloud-based services, we have one questions for you – what are you waiting for? There are so many benefits and very little downside to moving to cloud-based services. Cloud based services are available on several different platforms so whether you are a Microsoft or Google fan, there is a platform available that lets you keep using your favorite applications.
IT Pro Source is your cloud migration specialist. Microsoft (Office 365) is the platform we recommend for cloud-based business services, but we work with all service providers and platforms. We assist clients doing onsite/local to cloud or cloud to cloud migrations. We make the process as simple and painless as possible with very little downtime.
Cloud based services will continue to grow in popularity given the benefits they provide to their customers. If you are considering cloud migration, here are some of the benefits:
- Reduced infrastructure costs
- Eliminate server purchasing, maintenance, and storage costs
- Faster access speeds for remote workers
- Faster than a VPN connection
- Better accessibility of data
- Access your data from anywhere and from any computer
- Simpler configuration
- Easy setup
- Higher reliability for access
- Cloud based services have a very high uptime number
- Built in backup systems
Our team of friendly, knowledgeable, cloud migration experts are ready to assist you. Connect with us using the link and we can help you decide if moving to a cloud-based service is right for you and help you pick the right one for your situation.