IT Pro Source: Services: Support Plans

In order to supply you with the best possible choice for your individual service needs we have the following service plans:

Remote Monitoring Managed Care Services

Standard Service Support Plans

By offering you more choices, we do everything we can to adjust to you business needs rather than you adjusting to ours. This is what a true consulting organization is all about.

Should you need something setup outside the plans we have established, please do not hesitate to contact our office with your request. We will do everything we can to handle your individual needs.

Remote Monitoring Managed Care Services

	Managed Care Plans
Plan Level	Bronze	Silver	Gold	Platinum
Servers Monitored	2	4	8	16
Key Elements Monitored*	2	3	6	12
Included remote service hours**	2	4	6	8
Included on-site service hours**	1	2	4	8
Secured Normal Hourly Rate	Call	Call	Call	Call
Secured After Hours Rate	Call	Call	Call	Call
Month to Month Price Plus One-Time Setup Fee	Call	Call	Call	Call
One Year Contract Monthly Price***	Call	Call	Call	Call
Two Year Contract Monthly Price***	Call	Call	Call	Call
* Routers, Firewalls, Switches Plan included hours do not �bank� or roll-over to next month * Setup fee waived for yearly contracts. Note: Early cancellation of annual contracts will result in a 20% charge of the balance of the contact amount
Additional Monitored Servers = Call		Additional Monitored Key Elements = Call
On Call Rates	Normal Hours Call		After Hours Call

Included with all Managed Care Plans�

24/7 monitoring and notification of all critical network elements and processes
Patch and virus protection management of all monitored servers
Management of technical warranties, registrations and subscriptions
Phone, email and remote assistance support during normal business hours
Priority response over On Call clients
Quarterly Summary Report

Standard Service Support Plans:

	On-Call Support	Service Support Plans
	On-Call Support	Platinum Plan	Gold Plan	Silver Plan
Hours	Business Hours 8:30am to 5:30pm Monday � Friday After Hours: After 5:30pm, weekends & holidays	Business Hours 8:30am to 5:30pm Monday � Friday After Hours: After 5:30pm, weekends & holidays	Business Hours 8:30am to 5:30pm Monday � Friday After Hours: After 5:30pm, weekends & holidays	Business Hours 8:30am to 5:30pm Monday � Friday After Hours: After 5:30pm, weekends & holidays
Hourly Rate	Call	Call	Call	Call
After Hours Rate	Call	Call	Call	Call
Monthly Service Time	None	32 Hours	16 Hours	8 Hours
Travel Charges	None during business hours to primary business location**	None during business hours to primary business location**	None during business hours to primary business location**	None during business hours to primary business location**
Minimum Charges	One hour minimum charge for on-site visits � hour minimum charge for remote assistance	One hour minimum charge for on-site visits � hour minimum charge for remote assistance	One hour minimum charge for on-site visits � hour minimum charge for remote assistance	One hour minimum charge for on-site visits � hour minimum charge for remote assistance

** On-site remote location support may include a travel charge � see details in the Terms and Conditions

Service Support Plans:

Pro-active weekly or bi-weekly scheduled support services aimed at minimizing computer and network downtime. During each visit, a consultant dedicated to your office will address any outstanding support issues, as well as, verify that your existing IT infrastructure is optimized. Plans are reviewed for qualification on a 3-month period.

On-Call Support Services:

Consulting hours, phone & email support, conducted on or off site, as needed and requested by client.

After Hours Support:

IT Pro Source is available 24/7 to all signed clients. Urgent calls placed to the main office will be returned typically within 1 hour. If on-site visit is required, IT Pro Source will attempt to deploy a qualified technician as soon as possible. All travel time per consultant is charged.

Projects and Specialized Consulting Services:

Specific planning and consulting services resulting in a significant change in technology, infrastructure or location (includes network design, project planning, research, relocation planning and support, etc.). Project and implementation work is quoted on a time and material basis. In general, a detailed Statement of Work or proposal will be prepared and will outline the tasks, schedule and costs associated with the project.

For PDF versions of either of these plans, please select the following links:

Remote Monitoring Managed Care

Standard Service Support Plan

Service Support Plans

Platinum Plan

Gold Plan

Silver Plan

Hours

Travel Charges